Return Policy
Last updated: May 26, 2025
We want you to be completely satisfied with your purchase from GetLumowell. If for any reason you’re not happy, you may request a return under the following conditions:
🕐 Return Window
You have 14 calendar days from the date of delivery to request a return.
📦 Return Conditions
To be eligible for a return, the item must:
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Be unused, unopened, and in its original packaging
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Be in the same condition that you received it
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Include the receipt or proof of purchase
Items that have been opened, used, or damaged are not eligible for return.
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, the full product amount will be refunded to your original payment method.
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It may take 10 to 15 business days for the refund to appear in your account, depending on your bank or credit card issuer.
🚚 Return Shipping
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The customer is responsible for all return shipping costs.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
❗ Non-returnable Items
Returns will not be accepted if:
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The item has been opened, used, or damaged
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The return request is made after 14 days from delivery
📩 To Initiate a Return
Please contact us at getlumowell@gmail.com with your order number and reason for return. Our customer service team will guide you through the process.